Frequently Asked Questions

What makes 20/20 SoftWash & Window Cleaning different than other exterior cleaning companies?

20/20 SoftWash & Window Cleaning is devoted to providing its customers the highest level of quality, value, professionalism and customer service. We will treat you, your home and property with respect and as if it were our own. We will not rush to complete a job, or cut corners to save time. 20/20 SoftWash & Window Cleaning prides itself on spending as much time as necessary to ensure that a high level of value is provided and your 100% level of satisfaction is achieved.

We invite comparison to other roof and exterior cleaning companies. Do they have proof of $1 million dollar commercial liability insurance, have they invested in professional grade equipment, have they sought out and attained certifications in the Soft Wash field or roof and exterior surface cleaning, have they aligned themselves with the premier Soft Wash industry leader such as SoftWash Systems™, are their personnel uniformed, clean-cut, cleared background checks, listed with Ask the Seal, have company IDs with background check dates listed? Do they always honor those that have served in the armed forces, first responders and educators by way of special discounts?

We provide safe, proven Soft Wash methods, utilize professional grade equipment, use exclusively low-pressure Soft Wash methods, and non-damaging, eco-friendly, bio-degradable cleaning solutions for your exterior home cleaning needs. We are trained and specialize in the cleaning and treatment of roofs and siding.

Don’t take our word for it, see what others think about 20/20 SoftWash & Window Cleaning by viewing our Testimonials.

Do you offer partial cleaning on just the bad areas?

Yes, we can. 20/20 SoftWash & Window Cleaning understands that certain cleaning needs may apply, such as touching up only the front visible roof to increase the curb appeal for a home for sale. But it is highly recommended to avoid a partial cleaning and treatment. The un-treated sections most likely already have bacteria and algae spores you cannot see. These spores will travel to the treated roof sections and expedite contamination and re-growth. Therefore we do not offer the 5 year “spot free” limited warranty on partial cleanings and treatments. Our 5 year “spot free” limited warranty is transferable if a home is sold.

Do you offer partial cleaning on just the bad areas?

Yes, we can. 20/20 SoftWash & Window Cleaning understands that certain cleaning needs may apply, such as touching up only the front visible roof to increase the curb appeal for a home for sale. But it is highly recommended to avoid a partial cleaning and treatment. The un-treated sections most likely already have bacteria and algae spores you cannot see. These spores will travel to the treated roof sections and expedite contamination and re-growth. Therefore we do not offer the 5 year “spot free” limited warranty on partial cleanings and treatments. Our 5 year “spot free” limited warranty is transferable if a home is sold.

What are my payment options?

We request payment made in full upon completion of work. We accept cash, checks, Visa, and Master Card.

Do you offer discounts for Realtors?

Yes. We realize the importance of maximizing curb appeal for your listings! Let 20/20 SoftWash & Window Cleaning help you and your clients dramatically improve the homes roof and siding appearance with high quality service and professional results.

Are your trained, certified, and insured?

Yes, 20/20 SoftWash & Window Cleaning employees have completed certification training through SoftWash Systems™, attended Soft Wash hands on seminars and attend yearly Soft Wash training events to stay current on all techniques, methods and Soft Wash application methods. 20/20 SoftWash & Window Cleaning carries a $1 Million Commercial Liability Policy for your added protection and peace of mind.

Do you clean other things like playground structures, fencing and driveways?

Yes. Our Soft Wash process provides fantastic results on vinyl siding, hardy siding, painted surfaces, playgrounds, pool decks, sidewalks canopy tents and just about all other exterior surfaces. Soft Wash cleans and brightens without the abrasive damage of a pressure-washer! Give 20/20 SoftWash & Window Cleaning a call at 863.644.4000 to inquire about other exterior surfaces.

Is it guaranteed to get my roof clean?

Yes. Our SoftWash Systems™ proven process and proprietary solutions are guaranteed to successfully remove the ugly black streaks from your roof the day of cleaning and treatment. Our 20/20 SoftWash & Window Cleaning process provides a 100% kill ratio on bacteria, algae, moss and lichen! Our 3 in 1 method cleans the roof of black streaks, provides a 100% kill ratio of all bacteria, moss and lichen to include roots, and inhibits the return of all growth. We are so confident in our process and methods that we provide a “Spot Free” 5 year limited warranty with every complete roof cleaning!

Will you need to walk on my roof?

95% of the time all of our roof cleaning and treatment work can be done from the gutter line using ladders, or even from the ground!

Will the cleaning solution damage my plants, pets or family?

Specific plant and property protection training has been completed and protective measures are part of our everyday operating procedures! People, plants and pets remain safe! All of our solutions are eco-friendly and bio-degradable. We ask that pets and their families stay in doors until the job is complete. Certainly we understand people need to come and go. This is accomplished with just a little coordination in the work area. Pets are free to go outside once the job is complete and the work site is cleaned up.

Our crew is trained to do everything within our power to protect plant and property! We pre-wet all nearby plants and vegetation as a precaution, then continue as needed during the cleaning and treatment just to be extra protective to your plant beds. We take plant protection one step further and apply a proprietary plant wash containing plant nutrients, a chemical neutralizer and apply to all nearby plants and vegetation as an added precaution once the job is complete! This plant wash and rinse is specially formulated to mitigate any potential concerns. Some customers say this is the first time in a long time their plants have been fertilized, watered and treated so well!

20/20 SoftWash & Window Cleaning takes every foreseeable precaution to insure that your landscaping and personal property are protected and remain in the same condition or better than when we arrived at your site.

How much pressure do you use on my roof and siding?

First, we will never use a pressure washer or high pressure on your roof or siding. Our professional grade system is designed to operate and deliver the application of cleaning solutions at 45 -50 psi. That’s about the strength of your garden hose or a hard rain fall. Our solutions do the work, gently and as recommended by roofing manufacturers.

20/20 SoftWash & Window Cleaning can clean your roof, siding, fencing and other exterior surfaces safely.

How do you clean a roof, siding, fencing and other exterior surfaces?

20/20 SoftWash & Window Cleaning technicians have been trained to use the premier SoftWash Systems™ cleaning and treatment process involving the use of professional grade, low-pressure applications of the proprietary SoftWash Systems™ cleaning solution. Each exterior surface to be treated is analyzed to determine the best mixology and is specifically formulated for the task at hand. This process maximizes the cleaning and treatment value, while keeping costs to the lowest levels possible.

We will not use a pressure washer on your roof or siding! Our Soft Wash process is the system recommended by ARMA (Asphalt Roofing Manufacturers Association) and GAF (North America’s largest shingle manufacturer), and is safe for your home, family, pets, and any adjacent landscaping.

20/20 SoftWash & Window Cleaning can clean your roof, siding, fencing and other exterior surfaces safely.

Can bacteria, algae, moss or lichen cause roof damage?

Yes! Un-treated roofs may lose up to 50% of the expected roof shingle life cycle. The black streaks (bacteria) are eating the limestone in the shingle and causing erosion. Roof bacteria, moss, lichen and algae all cause granular loss from shingles. The bacteria weaken the shingle, the fiber root systems moss and lichen cause discoloration, and can cause small cracks in shingles. The resulting damage will lesson the life cycle of the roof. Granular loss also reduces reflection of the suns UV rays and protection from the elements.

The earlier your roof is cleaned and treated the better!
20/20 SoftWash & Window Cleaning can remove the bacteria, algae, moss or lichen from your roof.

What causes roof stains and other roof issues?

For the last 30 years or so, asphalt shingles have been manufactured using limestone as the base filler for added weight and to cut the expense of manufacturing. The ugly black streaks are a form of bacteria “Gloeocapsa Magma”, GM for short that feeds off of the limestone filler of your shingles! The materials of most asphalt shingles encourages the bacteria and algae to grow. The longer the black streaks remain and grow, the more damage is done to your shingles.

The earlier your roof is cleaned and treated the better! 20/20 SoftWash & Window Cleaning can remove those roof stains for you.

What are the ugly black streaks on my roof?

Your roof is not dirty it’s infested with bacteria. Those unsightly black streaks are actually a form of bacteria, thriving and feasting on your roofing surfaces. The bacteria’s scientific name is “Gloeocapsa Magma”, GM for short. The bacteria spores spread by air, the micro-organisms feed off of moisture, and the limestone fillers found in shingles. Typically found on the north and north east sides of roofs which receive less sun, and the shady areas that tend to stay wet longer caused by overhanging tree branches. Accumulation of the bacteria starts to show as the ugly black streaks on your roof. The bacteria turns black as their outer coating turns hard to protect itself against the suns UV rays.

As the bacteria colony grows, it lengthens and streaks down the roof caused by gravity, and holds more moisture on the roof, accelerating the bacteria growth. This provides an excellent environment for moss and lichen to soon follow! It is a viscous circle of roof destruction, decay and dramatic drop in your home, or business’s curb appeal.

The earlier your roof is cleaned and treated the better! 20/20 SoftWash & Window Cleaning can remove those ugly black streaks from your roof.